Mobile Devices

Personal phones and tablets used to access Neuroscale email, Slack, or other company resources are subject to the Information Security Policy.

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Required

• Screen lock — passcode, PIN, biometric, or pattern. Lock after 5 minutes of non-use (or sooner).
• OS up to date — install OS security updates promptly.
• MFA app — see MFA setup.
• Device encryption — modern iOS and Android devices encrypt by default; do not disable.

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Mobile device management (MDM)

Neuroscale uses Rippling for mobile devices accessing company resources. By installing the company mail or app, you agree to:

• Allow remote wipe of company data (not personal data) if the device is lost or you leave the company.
• Allow basic device-compliance checks (passcode, encryption, OS version).

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BYOD posture

Personal phones and tablets are permitted for a limited set of low-risk activities — primarily Microsoft 365 mail/calendar, Slack, and approved SaaS web apps via browser — under the BYOD conditions in Information Security → Device policy:

• No Confidential data at rest (no customer data, source code, secrets, or PII downloaded or cached on the device).
• No production access from a personal device — that requires a Neuroscale-managed laptop.
• MAM enrollment in Rippling is required for any BYOD mobile that pulls Microsoft 365 mail/calendar; this lets Neuroscale selectively wipe the Neuroscale-managed app container at offboarding without touching personal data.
• Baseline hygiene: OS supported by the vendor and patched; full-device encryption on (modern iOS/Android default); screen lock with passcode/biometric.

Business contact information — names, phone numbers, email addresses — is fine to access. Customer data, source code, secrets, and internal documents are not. See Data Management.

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Confidential data

Don’t store Neuroscale Confidential data on personal phones or tablets. This is a hard rule independent of the BYOD posture above; even a screenshot of a Confidential document on a personal device is a violation.

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Lost or stolen

See Lost or stolen device immediately. Don’t wait.

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