Request a new account or access
Open a ticket via the Access Change intake form, which files into the Access project in Linear with:- System / app you need access to.
- Role / permission level (default for your team, or specific elevated permissions).
- Business reason.
- Manager — they will be CC’d for approval.
What you’ll get
- Default access for your role (provisioned at hire) is automatic — no ticket needed. The current matrix lives at the Standard Access Matrix.
- Elevated or non-default access requires manager approval and (for sensitive systems) system-owner approval.
- Production access requires (a) completion of the production-access training in Vanta, (b) a signed production-access acknowledgement (re-signed annually), and (c) named approval from the CISO.
SLAs
| Type | Provisioning time |
|---|---|
| Standard SaaS access | Same business day |
| Production / privileged access | 2 business days (subject to the production-access prerequisites above) |
| Highly sensitive (finance, payroll, customer data exports) | Case-by-case |
Quarterly reviews
Your access is reviewed quarterly per Access Reviews. If your role changes, your access changes — your manager is responsible for triggering the update.Version history
| Version | Date | Description | Author | Approved by |
|---|---|---|---|---|
| 1.0 | May 8, 2026 | Initial version | Cameron Wolfe | Ishan Jadhwani |