Security & incident response
| Role | Contact |
|---|---|
| Security on-call (P0 / P1) | our Better Stack schedule |
| CISO / Head of Security | Cameron Wolfe — cameron.wolfe@neuroscale.ai |
| Email (any severity) | security@neuroscale.ai |
| Slack | #security-incidents |
Engineering
| Role | Contact |
|---|---|
| Engineering on-call (production issues) | our Better Stack on-call schedule |
| Production emergency (outage in progress, severe degradation) | Page on-call directly via the Better Stack incident-reporting form — call / SMS / push, with auto-escalation if the primary responder does not acknowledge. Use this only for emergencies in progress; for security-incident reporting use the Security Incident intake (the intake also pages on-call via Better Stack). |
| CTO / Engineering Lead | Cameron Wolfe — cameron.wolfe@neuroscale.ai |
Executive
| Role | Holder | Contact |
|---|---|---|
| CEO | Ishan Jadhwani | ishan.jadhwani@neuroscale.ai |
| CFO | Sayantani Nandy | sayantani.nandy@neuroscale.ai |
| General Counsel | VGC LLP (outside counsel of record) | legal@neuroscale.ai (routes to firm) |
| CHRO | Sayantani Nandy | sayantani.nandy@neuroscale.ai |
Role concentration. Cameron Wolfe holds CTO + CISO; Sayantani Nandy holds CFO + CHRO. SoD analysis: Role concentration & compensating controls. When a conflict-check would otherwise self-approve, escalate to the CEO.
External
| What | Contact |
|---|---|
| Cloud provider support | AWS Support and our TAM |
| Outside counsel (acting General Counsel) | VGC LLP — offices in New York, Los Angeles, San Francisco. Primary contact: Brandt Mori (bmori@vgcllp.com). Other engagement principals: Avery B. Kotler (akotler@vgcllp.com), James L. Greeley (jgreeley@vgcllp.com). Firm intake: info@vgcllp.com. |
| Insurance — cyber | Sayantani Nandy (sayantani.nandy@neuroscale.ai) — internal owner; carrier + claims contact details held by CFO. |
| PR / crisis comms | Sayantani Nandy (sayantani.nandy@neuroscale.ai) — internal owner; engages an external firm if and when needed. |
Communication channels
Primary: Slack, email, video. If primary channels are compromised, use cell phone (numbers maintained in the on-call runbook).Version history
| Version | Date | Description | Author | Approved by |
|---|---|---|---|---|
| 1.0 | May 8, 2026 | Initial version | Cameron Wolfe | Ishan Jadhwani |